Toronto & Oakville's Trusted Specialists
When Water Damage Strikes, Every Minute Counts
Water damage is the most common and costly disaster Canadian homeowners face. It spreads silently — penetrating drywall at one inch per hour, creating ideal conditions for mould within 24 hours, and compounding repair costs with every passing minute. IntelliHomes was built around one principle: get certified technicians on-site faster than anyone else in the GTA, with the equipment and expertise to stop damage in its tracks.
Our complete service offering covers every phase of water damage — from the first emergency call through final rebuild — so you never have to coordinate between multiple contractors during the most stressful event of your homeownership. We work directly with all major Ontario insurers, handle the documentation and adjuster communication, and keep you informed at every step.
Our Emergency Restoration Services
Most Common
Water Damage Restoration
Full-scope emergency extraction, structural drying, dehumidification, sanitisation, and rebuild. The complete solution for any water intrusion event.
- Industrial water extraction
- Structural drying & dehumidification
- Thermal imaging & moisture mapping
- Mould prevention treatment
Emergency
Basement Flooding Cleanup
Toronto's most common water damage event. We remove standing water, dry structural materials, salvage contents, and prevent mould — fast.
- Emergency water removal
- Foundation & wall assessment
- Content salvage & drying
- Sanitization & odour elimination
Biohazard
Sewer Backup Cleanup
Category 3 black-water events require full biohazard protocols. Our certified crew safely contains, removes, and disinfects sewage contamination.
- Biohazard containment & removal
- HEPA air filtration
- Hospital-grade disinfection
- Odour elimination treatment
Burst Pipe Recovery
Frozen or burst pipes flood a home in minutes. We respond immediately, stop the water, extract from wall cavities, and restore structural integrity.
- Emergency water shutoff assist
- Cavity drying technology
- Drywall & flooring restoration
- Insurance documentation
Mould Remediation
Mould establishes within 24–48 hours of water intrusion. We test, contain, and safely remove mould colonies — then treat to prevent recurrence.
- Professional mould testing
- Containment & HEPA removal
- Air quality clearance testing
- Long-term prevention treatment
Insurance Claim Support
We prepare all documentation, communicate with your adjuster, and bill your insurer directly — so most clients pay only their deductible.
- Detailed damage scope reports
- Moisture logs & photo evidence
- Direct adjuster communication
- All major Ontario insurers accepted
What Sets IntelliHomes Apart
Every restoration company claims to be fast and professional. Here is what makes our service delivery measurably different.
Guaranteed 90-Minute On-Site Response
Our dispatch network is staged across the GTA — not a central location. This means every FSA we serve receives a genuine 90-minute guarantee, not a best-efforts estimate. We either meet the window or we communicate proactively.
IICRC S500 & S520 Compliant
All technicians hold current IICRC certification in Water Damage Restoration (WRT) and Applied Structural Drying (ASD). Our documentation — moisture logs, psychrometric data, thermal imaging, scope reports — meets the exact standard Ontario insurers require for claim approval.
Direct Insurance Billing — All Major Insurers
We are an approved vendor for Intact, Aviva, Wawanesa, Economical, Belairdirect, and all other major Ontario home insurers. We submit the claim, handle adjuster communications, and collect directly from the insurer. Most residential clients pay only their deductible.
Thermal Imaging on Every Job
Infrared cameras reveal moisture hidden behind drywall, above ceilings, under tile, and inside wall cavities that are invisible to the naked eye. Missing these pockets is the primary cause of secondary mould problems that surface weeks after a "completed" restoration. We don't skip this step.
End-to-End Restoration — One Company
Many restorers hand off rebuild work to a separate contractor, creating scheduling gaps and accountability gaps. IntelliHomes handles extraction, drying, sanitisation, and all cosmetic repairs in-house — drywall, flooring, painting, trim. One point of contact from emergency call to final inspection.
Residential & Commercial
Condo units, semi-detached homes, retail spaces, office buildings, and multi-unit residential — our equipment scales to the job. We carry commercial general liability insurance for all property types and have experience coordinating with property managers, strata councils, and corporate facilities teams.
How Our Restoration Process Works
Every job, regardless of scope, follows the same documented IICRC-compliant workflow — no shortcuts, no guesswork.
You Call | We Mobilise
Call +1 (825) 203-1344 any time of day or night. A dispatcher takes your details and a certified crew leaves within 15 minutes, targeting on-site arrival within 90 minutes anywhere in our Toronto or Oakville coverage area.
Assessment & Documentation
Moisture meters, thermal cameras, and photo documentation map every affected area — including hidden cavities behind walls and under floors — before a single litre of water is removed. This report becomes the foundation of your insurance claim.
Emergency Extraction
Truck-mounted extractors, submersible pumps, and injectidry systems remove standing water and pull moisture from within structural materials. We extract from under carpet, from wall cavities, and from crawl spaces — not just visible surfaces.
Structural Drying
Industrial-grade air movers and low-grain refrigerant dehumidifiers run continuously — typically 3 to 5 days — until daily moisture readings confirm the structure has returned to safe levels. We monitor and log every visit.
Sanitisation & Treatment
All affected surfaces receive EPA-registered antimicrobial treatment. Category 2 and 3 (sewage) events require full biohazard protocols including containment, PPE, and licensed disposal. Odour elimination is completed at this stage.
Rebuild & Final Inspection
Once the structure is cleared, our carpenters and finishers replace drywall, insulation, flooring, paint, and trim. A final moisture check and walkthrough confirms the property is returned to pre-loss condition before we close the job.
Why Speed Is the Most Important Variable
The Insurance Bureau of Canada reports that the average unmitigated water damage claim in Ontario exceeds $43,000. A fast professional response is the single most effective way to reduce that number.
Water Spreads
Water soaks into drywall at roughly 1 inch per hour, saturates carpet underlay, and begins wicking into wood framing. Salvage rate is very high at this stage — most contents and materials can be saved.
Deep Saturation
Drywall softens and begins to lose structural integrity. Subflooring swells and separates. Metal fixtures begin to corrode. Salvage rate drops significantly. Furniture and cabinetry may be unsalvageable.
Mould Risk Begins
Microbial growth initiates on wet organic surfaces. Musty odour becomes apparent. Structural framing begins to lose integrity. Remediation cost increases sharply as materials must be removed rather than dried.
Serious Damage
Established mould colonies require full remediation protocols. Drywall, insulation, and potentially framing must be removed and replaced. Costs can escalate to two to three times the original damage value.
Insurance & Billing
We Handle Your Insurance Claim Completely
Navigating a water damage insurance claim while your home is actively flooding is overwhelming. IntelliHomes removes this burden entirely. We prepare the moisture documentation, scope of work, photo evidence package, and cost breakdown that Ontario adjusters require — then submit directly to your insurer and liaise with them throughout the process.
We are an approved vendor for all major Ontario home insurers including Intact, Aviva, Wawanesa, TD Insurance, CAA, Economical, and Belairdirect. Our documentation format is accepted without revision, which accelerates claim approval and gets you back in your home faster.
- Moisture logs & psychrometric reports
- Thermal imaging documentation
- Itemised scope of work & cost estimate
- Direct adjuster communication
- Most clients pay deductible only
Ontario Coverage Guide
Typically covered under standard dwelling policy. Claim opens immediately.
Requires a sewer backup rider — available on most Ontario policies for $30–$60/year.
Covered as sudden & accidental under standard home insurance.
Requires separate overland water endorsement — not standard on all policies.
Generally excluded — insurers require damage to be sudden & accidental.
What Toronto & Oakville Homeowners Say
"Our basement took on six inches of water at 11 p.m. on a Sunday. IntelliHomes answered on the first ring, arrived in 80 minutes, and had the water out before 2 a.m. The crew was professional, calm, and incredibly efficient. They handled our Intact claim directly — we paid only our deductible."
"Pipe burst in the wall behind our kitchen — by the time we noticed, water had been running for hours. IntelliHomes found damage with thermal imaging that we never would have caught. They dried the wall cavity completely and prevented what would have been a serious mould issue. Exceptional attention to detail."
"Sewer backup is every homeowner's nightmare. IntelliHomes arrived in full protective gear, contained the area professionally, and restored our basement to better condition than before. They dealt with our adjuster directly and the whole experience — as awful as the event was — was handled with total professionalism."
Frequently Asked Questions
We serve Toronto (M4G, M4L, M4M, M5H, M5J, M5K, M5N, M5P, M5R, M5X, M6R, M6S) and Oakville (L6J, L6K, L6L, L6M) with a guaranteed 90-minute on-site response. If your postal code is not listed, call us — we may still be able to assist depending on crew availability.
Our guaranteed on-site response time is 90 minutes from your call, 24 hours a day, 7 days a week including statutory holidays. Our dispatch is staged across the GTA — not from a single location — so this is a real guarantee, not an estimate.
Yes. We are an approved vendor for all major Ontario home insurers and bill them directly. We prepare all required documentation — moisture logs, thermal imaging reports, scope of work, photo evidence — and handle all adjuster communication. Most residential clients pay only their policy deductible.
Emergency extraction is completed within hours. Structural drying typically takes 3–5 days. Full restoration including drywall replacement, flooring, and painting takes 1–3 weeks depending on the scope of damage. We provide a written timeline after the initial assessment.
Yes — mould can begin growing within 24 to 48 hours of water intrusion, particularly on drywall, wood, and insulation. Our rapid response and thorough drying protocols are specifically designed to eliminate moisture before mould can establish. We also apply EPA-registered antimicrobial treatment to all affected surfaces as a standard step.
The IICRC (Institute of Inspection, Cleaning and Restoration Certification) sets the technical standards for water damage restoration in North America. IICRC S500-compliant documentation is required by most Ontario insurers for claim approval. Non-certified restorers may produce work that insurers refuse to reimburse — leaving you exposed to out-of-pocket costs.
No. Once equipment is placed, our technicians make daily monitoring visits (typically 15–20 minutes each) to log moisture readings and adjust equipment. We send you a daily update by text or email. You do not need to rearrange your schedule around our visits.